No matter what industry you’re in, great customer stories and testimonials will always help you win more construction business. Three small-business leaders reveal how incorporating customer stories into their marketing helped them increase sales and win over new customers. Have you ever noticed that the marketing of your favorite product seems targeted specifically to you […]
Using Mobile Apps to Manage Construction Field Workers Effectively
Mobile field service application software is key to managing an efficient field workforce. Here are some tips to track workers without driving them away. By Joanna Rotter. Managing a staff of people can be tricky in any industry. Try keeping track of employees on shifting jobsites, many whom are paid hourly or are temporary workers. Construction […]
A Strong Safety Culture Can Improve Customer Service
By Richard Shoaf. Customer service and safety management are not routinely mentioned in the same sentence. However, they relate to each other more than one may think. Customer service is impacted by a well-managed safety program. The University of Central Oklahoma surveyed 821 workers at an electrical utility company and found a direct correlation […]
TECH TIPS! Strengthening Business Relationships with CRM Technology
Construction companies starting out five, 10 or even 20 years ago faced many challenges, but communication was likely not one of them. Small business owners are in the field shaking hands with customers, personally making sure everything is done right and spending time with suppliers and subcontractors. As companies grow, things change. Leaders are less […]