By Richard Shoaf. Customer service and safety management are not routinely mentioned in the same sentence. However, they relate to each other more than one may think. Customer service is impacted by a well-managed safety program. The University of Central Oklahoma surveyed 821 workers at an electrical utility company and found a direct correlation […]
TECH TIPS! Strengthening Business Relationships with CRM Technology
Construction companies starting out five, 10 or even 20 years ago faced many challenges, but communication was likely not one of them. Small business owners are in the field shaking hands with customers, personally making sure everything is done right and spending time with suppliers and subcontractors. As companies grow, things change. Leaders are less […]